Microsoft Dynamics CRM has long been used by many companies to support their business activities and streamline their customer relationships. Microsoft Dynamics is a robust and cost-effective solution that caters to measurable solutions to meet all the business needs, such as marketing, sales and customer services. In the market, there is a wide variety of CRM systems available, and the one you use completely depends on the needs of your business. However, most companies prefer using Microsoft Dynamics as their CRM because of multiple reasons. In this article, we will show you the amazing features MS Dynamics offers.

On-premise and Cloud Hosting Options

Usually, the CRM users have the choice to either go with Microsoft Dynamics CRM cloud or Microsoft Dynamics CRM on-premise. Many professional users prefer using a cloud-based hosting solution of Microsoft Dynamics because it allows them to perform their editing work in real-time through remote access. Also, it caters to excellent security protection. This system helps the users to manage software updates automatically without the need to buy hardware. Microsoft Dynamics 365 on-premise enables you to improve marketing capabilities for your business, provide excellent customer service and drive your sales. It requires a complete set-up of applications and servers in your business environment.

Sales Insights

Providing complete and accurate information is one of the greatest features Microsoft Dynamics 365 offers. The feature of relationship insights in the Microsoft Dynamics CRM solution analyses a large amount of data from your CRM. For the development of your customer accounts, it emphasises the rising trends and opportunities. You can receive the most relevant information anytime, anywhere with the help of the analytical algorithm feature of Microsoft Dynamics 365. With the help of sales insights and reports, you can analyse your activities and communications, which will help you through your daily priorities.

Email Integration With Outlook 365

While using a Microsoft Dynamics CRM system, users can integrate the email management system through the outlook 365 application. It enables you to get detailed information about the particular contact and send an email. Also, with the help of this application, you can get email template access and attachments you need for sales activities. With the ample of all the important tools in hand, you can also get support while sending emails. The company’s representatives can gain time while increasing their efficiency. They can send a number of messages in less time with the help of Microsoft Dynamics 365 CRM.

Power Bi and Cortana Intelligence

These features are embedded in the Microsoft Dynamics CRM to help the companies achieve their business goals. Users of this solution can get predictive insights, prescriptive reports, advice and actionable steps with the help of workflows. This provides the companies with the tools they can use to access data and reports from anywhere and anytime. Also, it updates you automatically with any change performed to your data. Also, with the help of Cortana Intelligence, sales can predict which products or services are in demand.

Mobile Applications

The Microsoft Dynamics 365 cloud-based solution is built for the mobile workforce with a great user experience across almost any device. Customers can access the services through any browser or using mobile applications for android devices, iOS or Windows.

Conclusion

Since Microsoft Dynamics CRM can support a number of business tasks, it is needless to say that all these features are just a preview of all the incredible features being offered by Microsoft Dynamics 365. However, it represents the principle that this solution stands out across the business industry because of its intelligence and analysis capabilities.